Terms of Service

Effective date: March 24, 2026  |  Last updated: March 24, 2026

§ 1. General Provisions

1.1. These Terms of Service ("Terms") govern the use of the TicketsKings platform available at ticketskings.com ("Platform"), operated by:

Payment Provider sp. z o.o.
ul. Opolska 15, 40-084 Katowice, Poland
KRS: 0001141182 | NIP: 5862412370 | REGON: 540305879
Email: office@ticketskings.com

1.2. By creating an account, purchasing tickets, or using the Platform in any way, you agree to be bound by these Terms.

1.3. The Platform provides ticketing services for events, Pay-Per-View streaming, travel bookings, and related services.

1.4. All payment transactions are processed through Worldline/Saferpay, a PCI DSS Level 1 certified payment services provider.

§ 2. Definitions

• User — any natural person, legal entity, or organizational unit using the Platform
• Buyer — a User who purchases tickets or services through the Platform
• Organizer — a User who creates and manages events on the Platform
• Account — a registered user profile on the Platform
• Ticket — a digital or physical entry authorization for an event
• PPV Access — a digital right to view a Pay-Per-View broadcast
• Card Token — a secure reference to a stored payment card, managed by Worldline/Saferpay

§ 3. Account Registration

3.1. To purchase tickets or access services, Users must create an Account providing: full name, email address, and a password.

3.2. Users must be at least 18 years old or have parental/guardian consent.

3.3. Users are responsible for maintaining the confidentiality of their login credentials.

3.4. Users may optionally save a payment card for faster checkout. Card data is tokenized and stored securely by Worldline/Saferpay — TicketsKings never stores full card numbers.

3.5. Each User may maintain only one Account. TicketsKings reserves the right to merge or suspend duplicate accounts.

§ 4. Purchasing Tickets & Services

4.1. All prices displayed on the Platform include applicable taxes unless otherwise stated.

4.2. A purchase is confirmed once payment is successfully authorized by Worldline/Saferpay.

4.3. Upon successful purchase, the Buyer receives a confirmation email with a digital ticket (QR code) and/or access credentials.

4.4. Tickets are personal and non-transferable unless the Organizer explicitly permits resale or transfer.

4.5. TicketsKings acts as an intermediary between Buyers and Organizers. The contract of sale is between the Buyer and the Organizer.

§ 5. Subscription & Pricing

5.1. Access to the TicketsKings platform requires a paid monthly subscription.

5.2. Promotional pricing: New Users receive a promotional rate of $1.00 USD per month for the first 3 months of membership ("Promotional Period").

5.3. Standard pricing: After the Promotional Period, the subscription automatically renews at $5.00 USD per month.

5.4. Subscriptions are billed monthly via Saferpay recurring payments. The first payment is charged at registration.

5.5. Cancellation: Users may cancel their subscription at any time from their account dashboard. Cancellation takes effect at the end of the current billing period. No refunds are issued for partial months.

5.6. Currency: Prices are displayed in USD. Local currency equivalents are calculated at the current exchange rate at the time of payment via Worldline Dynamic Currency Conversion (DCC).

5.7. TicketsKings reserves the right to change subscription pricing with 30 days' notice. Existing subscribers retain their current rate until the end of their billing cycle following the notice period.

5.8. The subscription fee covers platform access only. Ticket prices, travel bookings, and PPV access are charged separately at the point of purchase.

§ 6. Payment Processing

7.1. All payments are processed via Worldline/Saferpay, supporting 30+ payment methods including Visa, Mastercard, AMEX, Apple Pay, Google Pay, PayPal, BLIK, Przelewy24, Klarna, and others.

7.2. Card tokenization: When a User opts to save their card, Saferpay creates a secure token. This allows one-click checkout for future purchases without re-entering card details.

7.3. 3D Secure 2.2 authentication is applied to card transactions in compliance with PSD2/SCA regulations.

7.4. TicketsKings does not store, process, or have access to full card numbers. All sensitive payment data is handled exclusively by Worldline/Saferpay.

§ 7. Refunds & Cancellations

6.1. Refund eligibility depends on the Organizer's refund policy, which is displayed on each event page before purchase.

6.2. If an event is cancelled by the Organizer, Buyers are entitled to a full refund.

6.3. If an event is postponed, tickets remain valid for the new date. Buyers who cannot attend may request a refund within 14 days of the postponement announcement.

6.4. PPV access is non-refundable once the broadcast has started.

7.5. Travel bookings are subject to the specific cancellation terms of the travel provider.

7.6. Refund requests should be submitted to: office@ticketskings.com

7.7. Refunds are processed within 14 business days to the original payment method.

§ 8. Organizer Obligations

7.1. Organizers are responsible for the accuracy of event information, including dates, venues, and pricing.

7.2. Organizers must comply with all applicable laws and regulations in their jurisdiction.

7.3. Platform fees are agreed individually with each Organizer and deducted automatically from sales proceeds.

7.4. Organizer payouts are processed according to the schedule agreed in the individual partnership agreement.

§ 9. Prohibited Activities

Users shall not:

• Use automated bots or scripts to purchase tickets
• Resell tickets at inflated prices without Organizer authorization
• Create false or fraudulent accounts
• Attempt to circumvent security measures or payment systems
• Use the Platform for money laundering or terrorist financing
• Upload harmful, illegal, or offensive content

§ 10. Intellectual Property

9.1. All content on the Platform, including design, logos, text, and software, is the property of Payment Provider sp. z o.o. or its licensors.

9.2. Users may not reproduce, distribute, or modify Platform content without prior written consent.

§ 11. Liability

10.1. TicketsKings acts as an intermediary and is not liable for the quality, safety, or legality of events organized by third parties.

10.2. TicketsKings is not liable for damages resulting from force majeure, internet outages, or third-party service failures.

10.3. Total liability of TicketsKings is limited to the amount of platform fees charged in the preceding 3 months.

§ 12. Dispute Resolution

11.1. Disputes shall be resolved amicably. If resolution is not possible, disputes shall be submitted to the competent court in Katowice, Poland.

11.2. EU consumers may use the Online Dispute Resolution platform at ec.europa.eu/odr.

§ 13. Amendments

12.1. TicketsKings reserves the right to amend these Terms with 30 days' notice via email.

12.2. Continued use of the Platform after amendments constitutes acceptance.

§ 14. Governing Law

These Terms are governed by the laws of the Republic of Poland, without regard to conflict of law provisions.

Privacy Policy

Effective date: March 24, 2026  |  GDPR / RODO compliant

1. Data Controller

Payment Provider sp. z o.o.
ul. Opolska 15, 40-084 Katowice, Poland
KRS: 0001141182 | NIP: 5862412370 | REGON: 540305879
Data protection contact: office@ticketskings.com

2. Data We Collect

a) Data you provide:

• Full name and email address (registration)
• Phone number (optional, for event notifications)
• Billing address (for invoicing/VAT)
• Company details (for B2B invoicing)
• Contact form messages

b) Data collected automatically:

• IP address and device information (User Agent)
• Browser type and version
• Pages visited and interaction data
• Cookie data (see Cookie Policy)

c) Payment data:

Full card numbers, CVV, and sensitive payment details are never stored by TicketsKings. All payment processing is handled by Worldline/Saferpay (PCI DSS Level 1). We store only: card token references, last 4 digits of card number (for display), card brand (Visa/MC), and expiry month/year.

3. Purpose & Legal Basis

4. Data Retention

• Account data: duration of account + 6 months after deletion
• Transaction records: 5 years (Polish tax law)
• Card tokens: until consent is withdrawn or card expires
• Marketing consent: until withdrawn
• Analytics data: 26 months
• Contact form messages: until purpose is fulfilled

5. Your Rights (GDPR Art. 15–22)

You have the right to:

• Access your personal data
• Rectify inaccurate data
• Erase your data ("right to be forgotten")
• Restrict processing
• Data portability — receive your data in machine-readable format
• Object to processing based on legitimate interest
• Withdraw consent at any time

Contact: office@ticketskings.com. We respond within 30 days.

6. Data Recipients

• Worldline/Saferpay — payment processing
• Event Organizers — attendee lists for entry management
• Hosting provider — Netlify (CDN, form processing)
• Email service provider — transactional emails
• Law enforcement — when legally required

All processors operate under GDPR-compliant data processing agreements.

7. International Transfers

Data is primarily processed within the EEA. If transfers outside EEA occur, we ensure adequate protection via Standard Contractual Clauses (SCC) or adequacy decisions.

8. Data Security

We implement: SSL/TLS encryption, PCI DSS compliance (via Worldline), access controls, regular security audits, data pseudonymization where applicable, and encrypted backups.

9. Supervisory Authority

You may file a complaint with:

Urząd Ochrony Danych Osobowych (UODO)
ul. Stawki 2, 00-193 Warszawa, Poland
uodo.gov.pl

10. Changes

We will notify you of material changes via email and update this page. Last updated: March 24, 2026.

Cookie Policy

Effective date: March 24, 2026

1. What Are Cookies?

Cookies are small text files stored on your device when you visit websites. They help us provide functionality, analyze traffic, and personalize your experience.

2. Cookies We Use

a) Strictly Necessary Cookies

These cannot be disabled — they are essential for the Platform to function.

b) Performance / Analytics Cookies

Help us understand how visitors use the Platform. Optional — require your consent.

c) Marketing Cookies

Used for targeted advertising. Optional — require your consent.

3. Managing Cookies

You can manage preferences via our cookie banner or your browser settings:

• Chrome: Settings → Privacy and security → Cookies
• Firefox: Settings → Privacy & Security → Cookies
• Safari: Preferences → Privacy → Cookies
• Edge: Settings → Cookies and site permissions

Disabling necessary cookies may impair Platform functionality.

4. Third-Party Cookies

Worldline/Saferpay may set cookies during payment processing for fraud prevention and 3D Secure authentication. These are governed by Worldline's Privacy Policy.

5. Contact

For questions about our cookie practices: office@ticketskings.com

Refund Policy

Effective date: March 24, 2026

1. General Principles

TicketsKings acts as an intermediary between Buyers and Event Organizers. Refund eligibility is primarily determined by the Organizer's individual refund policy, displayed on each event page before purchase.

2. Event Cancellation

If an event is cancelled by the Organizer, all Buyers receive a full refund automatically within 14 business days to the original payment method.

3. Event Postponement

If an event is rescheduled:

• Tickets remain valid for the new date
• Buyers who cannot attend may request a refund within 14 days of the postponement announcement
• Refunds are processed within 14 business days

4. Buyer-Initiated Cancellation

• More than 14 days before event: Refund as per Organizer's policy (typically full refund minus processing fee)
• 7–14 days before event: 50% refund (if Organizer's policy permits)
• Less than 7 days before event: Generally non-refundable

Each Organizer may set more generous refund terms.

5. Pay-Per-View

• Before broadcast starts: Full refund available
• After broadcast starts: Non-refundable
• Technical issues preventing viewing: Full refund or alternative access

6. Travel Bookings

Travel bookings are subject to the cancellation terms of the specific travel provider, displayed at time of booking. TicketsKings facilitates but does not guarantee travel provider refunds.

7. EU Consumer Rights

Under EU Directive 2011/83/EU, the 14-day right of withdrawal does not apply to leisure services (events, travel) with a specific date of performance. However, TicketsKings honors all applicable consumer protection laws.

8. How to Request a Refund

Email: office@ticketskings.com

Include: order number, event name, reason for refund request. We respond within 3 business days.

9. Refund Method

Refunds are processed to the original payment method. If a tokenized card was used, the refund is applied to the same card token. Bank processing may take additional 3–5 business days.

AML / KYC Policy

Anti-Money Laundering & Know Your Customer  |  Effective: March 24, 2026

1. Commitment

Payment Provider sp. z o.o., operating the TicketsKings platform, is committed to preventing money laundering, terrorist financing, and other financial crimes in compliance with:

• EU Anti-Money Laundering Directives (AMLD 4, 5, 6)
• Polish AML Act of March 1, 2018 (Ustawa o przeciwdziałaniu praniu pieniędzy)
• Payment Services Directive 2 (PSD2)
• Worldline/Saferpay compliance requirements

2. Know Your Customer (KYC)

For Buyers:

• Basic registration: name, email, IP logging
• Enhanced due diligence triggered for: single transactions exceeding €1,000, cumulative purchases exceeding €5,000 in 30 days, or transactions flagged by AI risk scoring

For Organizers:

• Full KYC required: company registration documents (KRS/equivalent), proof of identity of beneficial owners, bank account verification, business activity verification
• Ongoing monitoring of transaction patterns

3. Transaction Monitoring

TicketsKings employs automated systems to detect:

• Unusual purchasing patterns (bulk ticket purchases)
• Rapid sequential transactions from the same account
• Mismatches between billing address and IP geolocation
• Transactions from sanctioned countries or persons
• Use of multiple payment methods by the same user

4. Suspicious Activity Reporting

Suspicious transactions are reported to the General Inspector of Financial Information (GIIF — Generalny Inspektor Informacji Finansowej) in Poland.

5. Sanctions Screening

All Organizers and high-value transactions are screened against: EU Consolidated Sanctions List, OFAC SDN List, UN Sanctions List, and Polish national sanctions.

6. Record Retention

AML records are retained for 5 years after the end of the business relationship, in compliance with Article 49 of the Polish AML Act.

7. Employee Training

All staff with access to transaction data receive annual AML/KYC training and are obligated to report suspicious activities internally.

8. Contact

AML Compliance Officer: office@ticketskings.com